Payment Policy

Last updated: 17 October 2026

1. Introduction

This Payment Policy explains the payment methods available at Padem, how payments are processed, what happens when a transaction is unsuccessful, and how payment-related questions are handled.

We aim to make checkout straightforward and transparent so that you can review your order and understand the total payable amount before completing your purchase.

2. Accepted Payment Method

Padem supports PayPal as a payment method, subject to availability at checkout.

PayPal allows eligible customers to complete transactions through the payment options supported by PayPal for their account and location. The options displayed may depend on PayPal's eligibility requirements and the funding methods linked to your account.

Please follow the instructions displayed during checkout to complete your payment.

If additional payment methods become available on our website, the options displayed at checkout will determine which methods can be used for your particular order.

3. When Payment Is Taken

When you submit an order, you may be redirected to PayPal or presented with a PayPal payment interface to authorise the transaction.

Payment authorisation and order confirmation are separate steps. A payment attempt may fail, remain pending, or require additional verification.

An order is not considered fully paid until the relevant payment status has been confirmed through the applicable payment process.

If your payment is pending, please avoid placing repeated orders for the same products until you have checked the status of the original transaction.

4. Currency and Total Order Cost

The currency used for your order will be displayed on the website or at checkout.

Before completing a purchase, review the product prices, quantities, applicable discounts, shipping charges, and total payable amount.

Padem offers free standard shipping on eligible UK orders. If a particular order is subject to a different delivery arrangement, the applicable charge will be displayed before you confirm the purchase.

Your bank or payment provider may apply currency conversion fees or other charges under its own terms. Such charges are determined by the relevant provider rather than by Padem.

5. Payment Security

Payments made through PayPal are handled through the applicable PayPal payment process.

We do not ask customers to send their PayPal passwords, full payment credentials, or account login details to our customer service email address.

Please ensure that you are using the genuine payment interface presented during checkout and avoid sharing sensitive financial information through unsolicited messages.

If you suspect that a payment request is fraudulent, contact us through support@padem.uk and review the transaction directly through your payment provider.

6. Failed, Declined, or Pending Payments

A payment may fail or remain pending for several reasons, including:

• Incorrect payment details.

• Insufficient funds or an unavailable funding source.

• Security verification requirements.

• Restrictions applied by the payment provider.

• Temporary technical interruptions.

• An incomplete authorisation process.

If payment fails, check your PayPal account and follow the instructions provided by PayPal.

If you believe that money has been deducted but you have not received an order confirmation, contact us with the approximate transaction time and any available transaction reference.

Please do not email passwords or complete payment credentials.

7. Order Verification

To protect customers and prevent unauthorised transactions, some orders may require additional verification.

We may review relevant order information, payment status, and delivery details where reasonably necessary.

If additional information is required, we will contact you using the information provided with your order.

Orders may be delayed while a legitimate verification issue is resolved. If we cannot fulfil an order and cancel it after payment has been taken, we will arrange the appropriate refund.

8. Discounts, Promotions, and Pricing

Any available discount code or promotional offer must be applied according to its displayed terms.

Some promotions may have eligibility conditions, expiry dates, or product restrictions. Please review these conditions before completing your purchase.

If a discount is applied incorrectly because of a technical issue, contact customer service so that we can review the order.

We will not impose an undisclosed additional charge after checkout without an appropriate legal basis and, where required, your agreement.

9. Refunds and Reversals

Where a refund is approved, it will normally be returned through the original payment method or the applicable payment-processing route.

For PayPal purchases, the refund may appear in your PayPal account or through the original funding source, depending on how the transaction was processed.

Padem aims to process approved refunds within 10 days, subject to any shorter deadline required by law. Additional time may be required for the payment provider or financial institution to display the funds.

Please consult our Refund and Returns Policy for eligibility, return procedures, cancellation rights, and the applicable refund conditions.

10. Duplicate Transactions

If you believe you have been charged more than once for a single order, please contact support@padem.uk.

Include your order number and the relevant transaction references, if available. Do not send passwords or full financial credentials.

We will review the order and payment records and assist with resolving any confirmed duplicate charge.

11. Payment Disputes

If you have a concern about a payment, we encourage you to contact us first so that we can review the transaction and attempt to resolve the issue.

You may also use the applicable dispute-resolution process offered by PayPal or your payment provider.

Nothing in this policy restricts your legal rights or prevents you from using an available payment dispute mechanism.

12. Contact Information

For payment questions, transaction enquiries, or help with checkout, please contact:

Store: Padem
Email: support@padem.uk
Telephone: +44 203 051 1906
Address: 45 Lark Row, London E2 9JA, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.