Legal notice

Last updated: 17 October 2026

1. Website Operator

This website operates under the store name Padem and provides an online shopping service focused on women's clothing for customers in the United Kingdom.

Store name: Padem
Website: Padem online store
Contact email: support@padem.uk
Telephone: +44 203 051 1906
Published contact address: 45 Lark Row, London E2 9JA, United Kingdom

The store name, contact details, and address above are provided for customer communication and correspondence.

The legal name of the business operator, business registration details, and any applicable VAT registration details must be supplied accurately where required by law. The store name alone does not necessarily identify the legal person or entity responsible for operating the website.

2. Purpose of the Website

Padem operates an online retail website through which customers can browse and purchase women's clothing.

The website provides product information, pricing, checkout facilities, customer service information, and policies relating to payments, shipping, refunds, returns, and privacy.

We aim to ensure that the information displayed on our website is accurate and kept reasonably up to date. However, product availability, prices, descriptions, and other content may change as our store develops.

3. Product Information

We make reasonable efforts to describe and present our products accurately.

Product photographs, illustrations, colours, sizing information, materials, and other product details are intended to help customers make informed purchasing decisions.

Differences in screen displays, lighting, photography, or device settings may affect the appearance of colours and other visual characteristics.

Customers should review the relevant product description and available size information before placing an order.

Nothing in this notice excludes any legal rights concerning goods that are faulty, misdescribed, or otherwise fail to conform to the applicable contract.

4. Pricing and Orders

Prices and applicable delivery charges are displayed on the website or at checkout.

Padem offers free standard shipping on eligible UK orders, subject to the Shipping Policy.

Orders are processed according to the checkout process, order confirmation, and Terms of Service. If a material error or fulfilment issue affects an order, we will take appropriate steps to address it in accordance with applicable law.

5. Intellectual Property

Unless otherwise stated, website content may be protected by intellectual property laws. This includes text, graphics, logos, page layouts, photographs, and other materials.

Unauthorised reproduction, distribution, modification, or commercial exploitation of protected material is prohibited except where permitted by law or authorised by the relevant rights holder.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

6. External Links and Third-Party Services

The website may include links to third-party websites and services, including PayPal, Shopify-related services, delivery providers, and social media platforms.

These services may operate independently and may be governed by their own terms, privacy policies, and security practices.

Padem does not control all content or operations of third-party websites. The inclusion of a link does not necessarily imply endorsement of every service or statement appearing on the linked website.

This section does not exclude responsibilities that apply to Padem under applicable law.

7. Website Availability

We aim to maintain a functional and accessible online store. Nevertheless, temporary interruptions may occur because of maintenance, technical problems, security updates, hosting issues, or circumstances beyond our reasonable control.

We may update or modify website features where necessary to maintain or improve the service.

We will take reasonable steps to address significant technical issues affecting the shopping experience.

8. Limitation of Liability

Information on this website is provided for general shopping and customer service purposes.

To the extent permitted by law, Padem is not responsible for losses that are not reasonably foreseeable consequences of a breach of its obligations.

Nothing in this notice excludes or restricts liability where exclusion or restriction would be unlawful, including liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be limited.

Nothing in this notice removes statutory consumer rights concerning product quality, conformity, delivery, cancellation, or refunds.

9. Privacy and Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable data protection laws.

Customers can contact support@padem.uk with privacy-related enquiries or requests concerning their personal information.

Please review the Privacy Policy for details about the information we collect, the purposes for which we use it, our service providers, retention practices, and applicable privacy rights.

10. Applicable Law

The website and its terms are subject to applicable laws, including relevant UK consumer protection and data protection legislation.

The application of particular laws and the jurisdiction for resolving a dispute will depend on the circumstances and any mandatory legal protections that apply.

Nothing in this notice deprives a consumer of statutory protections that cannot legally be excluded.

11. Complaints and Customer Support

We encourage customers to contact us if they experience a problem with an order, payment, delivery, product, or customer service interaction.

We will review the information provided and attempt to resolve the issue fairly and efficiently.

Email: support@padem.uk
Telephone: +44 203 051 1906
Address: 45 Lark Row, London E2 9JA, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

12. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to the website, our business operations, contact information, or applicable legal requirements.

The latest version will be published on this page with the corresponding update date.

Customers should consult the current notice when seeking information about the operation of our website.

Thank you for visiting Padem.