Privacy policy

Last updated: 17 October 2026

1. Introduction

Welcome to Padem. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our collections, placing an order, or contacting our customer service team.

This Privacy Policy explains how Padem collects, uses, stores, discloses, and protects personal information when you visit our online store, make a purchase, communicate with us, or otherwise interact with our services.

Throughout this policy, the terms “Padem,” “we,” “us,” and “our” refer to the operator of the Padem online store. The terms “you” and “your” refer to visitors, customers, and other individuals whose personal information we process.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable, we will request consent before processing information for purposes that require it under relevant data protection laws.

2. Personal Information We Collect

We collect information that is reasonably necessary to operate our online store, fulfil orders, provide customer support, and improve the shopping experience.

Information you provide directly

When you place an order, create an account if this feature is available, contact us, or subscribe to marketing communications, you may provide:

  • Full name.

  • Billing address and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Product preferences and information you voluntarily provide when contacting customer service.

  • Information included in messages, enquiries, return requests, or refund requests.

You should provide accurate and up-to-date information so that we can process orders and communicate with you effectively.

Payment information

Payments are supported through PayPal and any other payment methods expressly displayed at checkout.

When you choose PayPal, payment processing is handled through PayPal's payment services. We may receive limited transaction information, such as payment status, transaction references, the amount paid, and information necessary to reconcile or fulfil your order.

We do not request your PayPal password through our website or customer service channels. Payment credentials are handled according to the payment provider's own systems and policies.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating system information.

  • Pages viewed and products selected.

  • Referring website or marketing source.

  • Approximate location derived from technical information.

  • Website interactions, session information, and diagnostic data.

  • Cookie identifiers and similar online tracking information, where applicable.

This information helps us maintain website functionality, identify technical issues, understand general shopping patterns, and protect our store against fraudulent activity.

Information from service providers

We may receive relevant information from Shopify, payment providers, delivery services, fraud-prevention services, analytics providers, and other companies that help us operate the store.

The information received depends on the service involved and the permissions or legal grounds applicable to that service.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes, subject to applicable data protection laws.

Order processing and fulfilment

We use your information to:

  • Confirm and process orders.

  • Verify payment status.

  • Arrange packaging, dispatch, and delivery.

  • Send order confirmations and shipping updates.

  • Respond to delivery enquiries.

  • Manage cancellations, returns, exchanges, and refunds.

  • Maintain records of completed transactions.

Customer service

We use contact details and relevant order information to respond to questions, resolve complaints, explain store policies, and provide assistance with purchases.

Website operation and improvement

Technical and usage information may be used to maintain website performance, improve navigation, understand product interest, identify errors, and make our online shopping experience easier to use.

Security and fraud prevention

We may process relevant information to verify transactions, identify suspicious activity, protect customers and our business, enforce our terms, and investigate potential fraud or misuse.

Marketing communications

Where permitted by law, we may use your contact information to send information about new collections, promotions, or store updates.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us. Unsubscribing from promotional communications does not prevent us from sending essential transactional messages concerning your orders, account, or customer service enquiries.

Where consent is required for direct marketing, cookies, or similar technologies, we will seek that consent before undertaking the relevant activity.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our store.

These technologies may be used to:

  • Keep essential shopping cart functions working.

  • Remember selected preferences.

  • Support checkout and security features.

  • Measure website traffic and performance.

  • Understand the effectiveness of advertising campaigns.

  • Personalise content or advertising where permitted.

Some cookies are necessary for the operation of the website, while others may be optional.

Where required, non-essential cookies and similar technologies will be used only after you have provided the appropriate consent. You can manage available cookie preferences through our cookie settings, where provided, and through your browser settings.

Disabling certain cookies may affect some website features, including shopping cart or checkout functionality.

5. How We Share Personal Information

We do not sell personal information to third parties in exchange for money.

We may share information with service providers where reasonably necessary for the operation of our store, including:

  • Shopify: to host and operate our online store and support order management.

  • PayPal: to process payments and help manage payment-related disputes.

  • Delivery and fulfilment providers: to deliver orders and process delivery enquiries.

  • IT and security providers: to maintain website reliability and protect against unauthorised activity.

  • Analytics and advertising providers: to measure performance or provide permitted marketing services.

  • Professional advisers: such as accountants, lawyers, and compliance specialists, where necessary.

  • Authorities and other parties: where disclosure is required by law, necessary to protect legal rights, or appropriate to investigate suspected fraud.

Service providers may process information under their own applicable privacy terms as well as contractual obligations governing their services.

6. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law. Depending on the circumstances, these steps may include using an adequacy regulation, appropriate contractual safeguards, or another legally recognised transfer mechanism.

You can contact us using the details below if you would like further information about relevant international data transfers.

7. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

Retention periods vary depending on the type of information and the applicable legal requirements.

For example, order and transaction records may need to be retained for statutory accounting or tax purposes. Marketing information may be retained until you withdraw consent or object, where applicable, subject to necessary suppression records.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to legal retention obligations and legitimate dispute-resolution needs.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure, and misuse.

These measures may include access restrictions, security controls provided by our service platforms, and appropriate procedures for handling customer enquiries and order information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If you believe your personal information has been compromised in connection with our store, please contact us promptly.

9. Your Privacy Rights

Depending on your circumstances and the applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where the legal conditions are met.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Object to direct marketing.

  • Request transfer of certain information in a commonly used electronic format.

  • Withdraw consent where processing is based on consent.

  • Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations.

To exercise a privacy right, contact us at support@padem.uk. We may need to verify your identity before responding.

We aim to respond within the period required by applicable law.

10. Children's Privacy

Our store is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so that we can assess the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services, including PayPal and social media platforms.

These services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security measures, or content of websites that we do not operate.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Information

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact:

Store: Padem
Email: support@padem.uk
Telephone: +44 203 051 1906
Address: 45 Lark Row, London E2 9JA, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

Please include enough information for us to understand and respond to your enquiry. Avoid sending passwords or complete payment credentials by email.