Shipping policy

Last updated: 17 October 2026

Padem aims to provide a straightforward and reliable delivery experience for customers shopping for women's clothing in the United Kingdom.

This Shipping Policy explains how orders are processed, how long delivery usually takes, whether shipping costs apply, and what to do if a parcel is delayed, lost, or delivered incorrectly.

1. Shipping Destinations

Padem primarily serves customers in the United Kingdom.

Delivery availability may depend on the destination, carrier coverage, and the delivery options available at checkout. Please ensure that your delivery address is complete and accurate before submitting an order.

If you are unsure whether we can deliver to your location, contact support@padem.uk before placing your order.

2. Free Shipping

Padem offers free standard shipping on eligible orders delivered within our supported UK delivery area.

No standard shipping charge will be added to eligible orders at checkout.

If a particular product or delivery destination is subject to a different arrangement, the applicable shipping information will be displayed before you complete your purchase.

Free shipping does not remove any delivery obligations we have under applicable consumer law.

3. Order Processing and Handling Time

Our standard order handling time is 1–3 business days.

Handling time is the period between the successful placement of an order and its preparation for dispatch. During this period, we may verify order information, confirm payment, prepare the products, package the order, and arrange shipment.

Orders are generally processed on business days, excluding weekends and applicable public holidays.

The time required to process an order may vary due to order volume, payment verification, stock availability, or operational circumstances.

If additional information is required to process your order, we may contact you using the details supplied at checkout.

The handling period is separate from the delivery period. Once an order has been dispatched, the carrier's transit time begins.

4. Estimated Shipping and Delivery Times

Our standard delivery estimates are as follows:

  • Order handling: 1–3 business days.

  • Estimated shipping transit: 4–9 days.

  • Overall estimated delivery: approximately 5–12 days, depending on the destination city and other circumstances.

The overall estimate reflects the handling and delivery stages. These are estimates rather than guaranteed delivery dates.

Delivery times may vary according to the destination, carrier schedules, seasonal demand, public holidays, severe weather, customs procedures where relevant, and other circumstances beyond our reasonable control.

We aim to dispatch orders as promptly as reasonably possible and provide available tracking information when it is supplied by the delivery provider.

5. When Does the Delivery Period Begin?

The handling period begins after the order has been successfully placed and the necessary payment or order verification has been completed.

The shipping transit period generally begins when the parcel has been dispatched or accepted by the delivery carrier.

For example, if your order requires two business days of handling and then five days in transit, the overall estimated delivery time would be approximately seven days, subject to carrier schedules and local circumstances.

The estimates on this page do not replace any specific delivery date or timeframe expressly agreed with you at checkout.

6. Order Confirmation

After placing an order, you should receive an order confirmation by email, subject to successful processing and the availability of your contact details.

The confirmation should contain information that helps you identify your purchase, such as your order number and order summary.

If you do not receive a confirmation, check your spam or junk folder first. If the message is still missing, contact support@padem.uk so that we can help verify the order.

7. Dispatch Confirmation and Tracking

Where tracking is available, we will provide shipment information after your order has been dispatched.

Tracking updates may not appear immediately. Delivery providers sometimes require time to scan and update a parcel after it has entered their network.

If tracking does not update for a reasonable period, please contact us with your order number. We will review the information available and assist with the next steps.

Tracking information is provided to help you follow your shipment. It does not, by itself, alter your statutory delivery rights.

8. Incorrect or Incomplete Delivery Addresses

Customers are responsible for entering accurate delivery details when placing an order.

Please check the following before completing checkout:

  • Full recipient name.

  • House or building number.

  • Street name.

  • Flat or apartment number, where applicable.

  • Town or city.

  • Postcode.

  • Contact details required by the carrier.

If you notice an error, contact us immediately. We will make reasonable efforts to correct the address if the order has not already been dispatched or if the carrier still permits a change.

We cannot guarantee that an address change will be possible once a parcel has entered the delivery network.

Where a delivery problem results from incorrect information supplied by the customer, we will review the circumstances individually and explain any available options. This will not exclude rights that cannot legally be limited.

9. Delayed Deliveries

Although we aim to deliver within the estimated 5–12-day overall timeframe, delays can occasionally occur.

Possible reasons include:

  • High order volumes.

  • Carrier network disruption.

  • Adverse weather.

  • Public holidays.

  • Incorrect or incomplete address information.

  • Operational or transport interruptions.

  • Additional delivery checks or other circumstances affecting the carrier.

If your order has not arrived within the estimated delivery period, contact support@padem.uk with your order number.

We will review the shipment status and, where appropriate, contact the delivery provider or investigate the next steps.

An estimated delivery window does not remove your legal rights if delivery is delayed. Under UK consumer law, goods generally must be delivered within the agreed period or, where no period has been agreed, within 30 days unless a different arrangement is legally valid. Additional rights may apply where an agreed essential delivery date is missed.

10. Lost Parcels and Failed Deliveries

If tracking indicates that a parcel is lost, or if a parcel has not arrived despite being marked as delivered, please contact us.

We may ask you to confirm the delivery address and check whether the parcel was left with a neighbour or in a designated safe place.

We will investigate the information available and work toward an appropriate resolution. Depending on the circumstances, this may include a replacement, further delivery arrangements, or a refund where applicable.

A carrier's tracking status will be considered as part of the investigation, but it does not automatically eliminate our responsibilities under applicable consumer law.

11. Parcels Returned to Sender

A parcel may be returned to the sender because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect it from a designated collection point.

If this occurs, contact us so that we can review the situation and determine whether the parcel can be resent or whether another resolution is appropriate.

Any additional shipping arrangements will be explained before a replacement shipment is organised. We will not impose charges or deductions that are prohibited by law.

12. Split Shipments

In some circumstances, products within the same order may be dispatched separately.

If this happens, you may receive multiple tracking references or deliveries. Please check your order confirmation and any dispatch notifications before assuming that an item is missing.

If an item has not arrived within the applicable timeframe, contact customer service so that we can investigate.

13. Changes and Cancellations After Dispatch

Once an order has been handed to a carrier, it may no longer be possible to stop or redirect the shipment.

If you need to cancel an order or change a delivery address, contact us as quickly as possible.

Where cancellation before delivery is no longer possible, you may be able to exercise your applicable statutory cancellation rights or request a return after delivery.

14. Customs, Duties, and Additional Charges

For ordinary UK domestic deliveries, customers should review the final checkout total for any charges expressly displayed.

If an order involves a cross-border shipment or a destination outside our standard UK service area, customs duties, import taxes, or additional charges may apply depending on the circumstances.

We will provide relevant information where it is available to us. We will not present an international delivery as a standard domestic shipment if a materially different arrangement applies.

15. Contact Information

For shipping questions, delivery updates, missing parcels, or address corrections, please contact:

Store: Padem
Email: support@padem.uk
Telephone: +44 203 051 1906
Address: 45 Lark Row, London E2 9JA, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

When contacting us, please include your order number so that we can identify the shipment and assist you efficiently.